ServiceNow Architect

California

ServiceNow - Architect

Contract

Our client, a leading IT Solutions provider, are hiring a ServiceNow Architect to join their team in California on a contract basis. The successful candidate will leverage their expertise in Field Service Management (FSM) to design, architect and implement FSM solutions, driving improved field service delivery, operational efficiency and customer satisfaction.

Responsibilities

As the ServiceNow Architect, you will lead the architecture and design of ServiceNow FSM solutions, ensuring alignment with business objectives, industry standards and best practices.
Convert business requirements into technical specifications, workflows and seamless integrations.
Design and implement workflows, resource allocation and technician scheduling to enhance field operations.
Serve as the subject matter expert for the FSM module, providing guidance on its capabilities, limitations and configuration options.
Configure FSM applications, including Dispatch Console, Work Order Management, Asset & Inventory Management and Mobile App setup.
Ensure seamless integration of FSM with other ServiceNow modules such as ITSM, CSM and Asset Management.
Implement and customize ServiceNow FSM solutions, including scripting, configuration and integration with external systems (ERP, CRM, IoT platforms).
Develop custom workflows, automation and mobile functionalities to enhance field technician efficiency.
Establish and enforce best practices for ServiceNow FSM implementations, covering data model design, security and change management.

Skillset

Deep experience with Dispatch Console, FSM Mobile App, Work Order Management and Inventory Management.
Strong proficiency in ITSM, CSM, ITOM, Asset Management and CMDB.
Advanced skills in JavaScript, AngularJS and ServiceNow scripting (business rules, client scripts, UI policies).
Hands-on experience with REST, SOAP, and APIs, integrating FSM with platforms like ERP and IoT.
ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) required; FSM-specific certifications are a plus.
Strong understanding of field service workflows, scheduling, inventory management, and resource allocation.
Proven experience leading ServiceNow projects in Agile environments.
Experience with IoT integrations in FSM for asset monitoring and predictive maintenance is a plus.
Familiarity with ServiceNow Application Portfolio Management (APM) and Performance Analytics for FSM metrics is an advantage.
Excellent communication and stakeholder management skills.