ServiceNow FSM Technical Architect

ServiceNow Technical Architect (FSM Focus)
Location: Remote (UK/EU Preferred)
Contract Type: Part-Time Initially (2 days/week), potential for full-time hours during build phase
Start Date: ASAP
Duration: Initial engagement for a few months, likely to extend

Our client, a global tech organization, are hiring a ServiceNow Technical Architect with skills in Service Management (FSM) to join the team on a part-time contract. The successful candidate will lead and own FSM delivery, shape architecture and collaborate to deliver smart, scalable ServiceNow solutions.

Responsibilities

• As the ServiceNow Technical Architect, you will facilitate and actively participate in design workshops.

• Turn business requirements into smart, scalable solutions.

• Take full ownership of end-to-end FSM discussions and decision-making.

• Shape the technical architecture while remaining hands-on with configuration and delivery.

• Work closely with stakeholders and cross-functional teams to ensure seamless execution.

Skillset

• Extensive Field Service Management (FSM) expertise.

• Proven ability to design robust technical architectures with hands-on configuration skills.

• Strong communication skills and confidence leading workshops and gathering requirements.

• Experience with Customer Service Management (CSM) is a plus.

Engagement Details

• Starting at 2 days/week for the design phase.

• Potential for much heavier involvement during the build.

• Kicking off ASAP.

Interested? Apply below or please reach out to nicolam@alldus.com or anish@alldus.com for more information.

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