Senior ServiceNow Technical Consultant

Job Title: Senior ServiceNow Technical Consultant (CSM Certified)
Location: Fully Remote (U.S. Only)
Employment Type: Contract-to-Hire or Permanent
Citizenship Requirement: U.S. Citizenship

Our client, an elite ServiceNow partner, are hiring a Senior ServiceNow Technical Consultant with proven experience implementing Public Sector Digital Services (PSDS) and a CSM (Customer Service Management) certification. This role is fully remote and offers flexibility with contract-to-hire or permanent placement, depending on your preference.

Responsibilities

• Lead and support end-to-end implementation of PSDS solutions in ServiceNow.

• Customize and configure ServiceNow CSM modules to meet client requirements.

• Collaborate with stakeholders to understand business needs and translate them into technical solutions.

• Ensure best practices in ServiceNow development, deployment and support.

• Provide ongoing enhancements, maintenance and support for existing implementations.

Skillset

• U.S. Citizenship.

• ServiceNow CSM Certification is required.

• Experience with PSDS implementations.

• 6+ years of hands-on experience with ServiceNow development and configuration.

• Strong understanding of ServiceNow architecture and integration patterns.

• Excellent communication and documentation skills.

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