ServiceNow Engagement Manager

Virginia

ServiceNow - Engagement / Project Manager

Contract

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Engagement Manager to join their team in Virginia on a contract basis. The successful candidate will oversee end-to-end ServiceNow deployments, ensuring smooth execution, proactive risk management and consistently high customer satisfaction.

Responsibilities

Oversee the full lifecycle of ServiceNow engagements, including strategy, design, training and implementation.
Serve as the primary point of contact for clients, delivering regular updates, resolving issues and escalating when needed.
Partner with Sales to develop and manage project change requests (PCRs) and Statements of Work (SOWs).
Lead cross-functional teams, driving project success through proactive scope, risk and expectation management.
Foster strong client relationships through consistent communication and transparent status reporting.
Ensure adherence to defined roles, responsibilities and compliance standards across project teams.
Manage and maintain deployment records in the ServiceNow Partner Portal.
Capture and submit Customer Success Stories (CSS) based on post-deployment client feedback.

Skillset

US Citizenship with ability obtain Public Trust or higher clearance.
Master’s degree in Computer Science, Software Engineering or similar.
Minimum of 5 years’ experience in Engagement Management, preferably within a consulting environment.
Proven track record in deploying SaaS and ITIL-based solutions.
In-depth understanding of the ServiceNow platform and established project management practices.
Familiarity with MSP frameworks and Domain Separation architecture.
ITIL® v3 Certification is required. ServiceNow Administrator and Implementation Specialist certifications are a plus.
Exceptional leadership, communication and presentation abilities
Experience managing cross-functional and geographically distributed technical teams.