ServiceNow FSM Architect

New York

ServiceNow - Architect

Contract

Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.

Responsibilities

Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.
Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.
Design and architect robust ServiceNow solutions tailored to address complex business challenges.
Interpret client requirements and develop scalable, sustainable technical implementations.
Manage story estimation, guide backlog refinement and oversee delivery timelines.
Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.
Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.
Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.
Explore and evaluate third-party and partner technologies for integration opportunities.
Drive ongoing improvements to technical delivery processes and overall service excellence.

Skillset

Bachelor’s degree in Computer Science, Information Technology or related.
Minimum of 5 years’ experience working with the ServiceNow platform.
ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.
Proven track record of successfully implementing FSM solutions in client-facing environments.
Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.
Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.
Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.
Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.
Excellent communication, leadership and consulting abilities with a focus on delivering client value.