Senior ServiceNow Developer CSM FSM

Our client, a leading IT Services organization, are hiring a Senior ServiceNow Developer to join the team in Kentucky on a contract basis. The successful candidate will utilize their expertise in Customer Service Management (CSM) and/or Field Service Management (FSM) to design, build and optimize impactful solutions on the ServiceNow platform, while also leading wider digital transformation initiatives.

Responsibilities

• Lead the design and development of scalable ServiceNow solutions with a focus on CSM and/or FSM.

• Collaborate with architects, stakeholders and cross-functional teams to gather requirements and translate business needs into technical solutions.

• Customize, configure and extend the ServiceNow platform using best practices.

• Integrate ServiceNow with external systems via APIs, web services, and other technologies.

• Provide technical leadership, mentor junior developers and ensure code quality and performance.

• Maintain documentation and ensure alignment with enterprise architecture standards.

Skillset

• At least three years of experience developing on the ServiceNow platform.

• Certified Systems Administrator Certification is highly derisible.

• Proven hands-on experience with ServiceNow CSM and/or FSM modules.

• Strong knowledge of ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, etc.

• Experience with Flow Designer, IntegrationHub and REST/SOAP integrations.

• Exposure to Agile/Scrum development processes.

• Familiarity with ITIL frameworks is a plus.

• Strong problem-solving skills, attention to detail and a passion for user-centered design.

52918