ServiceNow Architect – ITAM & CSM

Our client, a growing ServiceNow partner, are hiring a ServiceNow Architect expertise in IT Asset Management (ITAM) and Customer Service Management (CSM) to join their team in Ohio. The successful candidate will lead the design of scalable, high-impact solutions while providing strategic guidance to technical teams and driving the evolution of their customer’s ServiceNow environments.

Responsibilities

• Design and implement tailored ServiceNow solutions, workflows and system integrations to meet client objectives.

• Lead and mentor implementation teams, promoting adherence to best practices and high-quality delivery.

• Analyze stakeholder requirements and translate them into effective technical solutions.

• Manage full project lifecycles, ensuring timely, on-budget delivery that meets or exceeds expectations.

• Customize ServiceNow modules using scripting and platform tools to enhance functionality.

• Provide training and knowledge transfer to end users and internal teams for successful adoption.

• Create and maintain comprehensive documentation covering design, configuration and support processes.

Skillset

• At least three years of practical experience in ServiceNow architecture and solution delivery.

• ServiceNow Certified System Administrator (CSA) and at least two Certified Implementation Specialist (CIS) certifications (e.g. ITSM, CSM).

• Strong skills in JavaScript, HTML and CSS, with hands-on experience using ServiceNow scripting tools.

• In-depth understanding of ITIL frameworks and demonstrated experience integrating ServiceNow with external systems.

• Proven track record of managing complex ServiceNow projects across diverse teams and business functions.

• Strong analytical, communication and leadership skills.

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