Senior ServiceNow Developer CSM/FSM

Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract

Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.

Responsibilities

• Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.
• Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.
• Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.
• Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.
• Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.
• Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.
• Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.
• Collaborate with IT operations and process owners to gather, validate and prioritize user stories.
• Create and maintain thorough documentation for configurations, customizations and system integrations.
• Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.

Skillset

• Bachelor’s degree in Computer Science, IT or similar.
• Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.
• Proven track record delivering complex ServiceNow implementations and integrations.
• ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.
• ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.
• Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).
• Hands-on expertise with ServiceNow CSM and/or FSM modules.
• Experience integrating ServiceNow with external systems using REST, SOAP and APIs.
• Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.
• Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.

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