ServiceNow GenAI Technical Consultant

Amsterdam, Noord-Holland

ServiceNow - Consultant

Contract

ServiceNow GenAI Technical Consultant
Location: Remote
Type: Six-month contract

Our client, a global tech organization, are hiring a ServiceNow GenAI Consultant to join the team remotely on a six-month contract. The successful candidate will lead the charge in delivering cutting-edge automation, intelligent workflows and next-gen user experiences using ServiceNow’s Generative AI capabilities.

Responsibilities

Design and implement ServiceNow GenAI solutions across ITSM, HRSD, CSM and more.
Collaborate with stakeholders to identify use cases where GenAI can drive value.
Develop, test and deploy GenAI-powered virtual agents, predictive models and intelligent automation tools.
Provide best practice guidance on AI governance, data privacy and model training within the Now Platform.
Stay ahead of platform updates and emerging GenAI features in the ServiceNow ecosystem.

Skillset

Strong hands-on experience with ServiceNow, including certified System Administrator and relevant Implementation Specialist certifications.
Proven experience working with ServiceNow’s GenAI tools (such as Virtual Agent Designer, Now Assist, Predictive Intelligence and AI Search).
A strong understanding of Natural Language Processing (NLP), Machine Learning and automation in enterprise environments.
Excellent problem-solving skills and the ability to explain complex AI concepts to non-technical stakeholders.
Experience integrating GenAI with third-party tools like Microsoft Copilot, Azure OpenAI or similar LLM platforms is a bonus.