Director of Commercial / Public Sector ServiceNow Delivery

Our client, an established IT Services provider, are hiring a Director of Commercial / Public Sector ServiceNow Delivery to join the team in Kentucky. The successful candidate will oversee the delivery of high-profile ServiceNow programs, ensuring exceptional execution, client satisfaction and business growth across both commercial and public sector initiatives.

Responsibilities

• Lead the delivery of ServiceNow programs for commercial and public sector clients, ensuring successful outcomes and client satisfaction.

• Oversee portfolio planning, resource allocation, risk management and performance tracking across multiple projects.

• Design and implement scalable delivery frameworks aligned with company objectives and the NOW Methodology.

• Align quarterly and annual delivery plans with strategic priorities and revenue targets.

• Serve as the senior delivery leader and client advocate, cultivating trusted relationships with executive stakeholders.

• Collaborate with Sales, Solutions Engineering and PMO teams to shape new opportunities, support SOWs and plan resources.

• Provide leadership in proposal development and bids, including complex public sector RFPs.

• Lead, mentor and inspire Delivery Leads and their teams, promoting a high-performance and inclusive culture.

• Champion Agile and hybrid delivery methodologies, tailoring approaches to client needs.

• Drive continuous process improvement, lessons learned and development of tools for scalable delivery.

Skillset

• Minimum of 6 years’ experience in leading ServiceNow engagements within commercial and/or public sector settings.

• Strong leadership experience in IT services or enterprise SaaS delivery.

• Proven track record of delivering large-scale ServiceNow implementations, ideally managing portfolios of $5M or more.

• In-depth knowledge of the ServiceNow platform, modules and full implementation lifecycle.

• Practical experience working with federal, state or local government clients.

• Expertise in organizational change management and business transformation initiatives.

• Strong financial acumen, including budget oversight, forecasting and profitability management.

• Outstanding communication and stakeholder management skills at the executive level.

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