Senior ServiceNow Project Manager

Kentucky

ServiceNow - Engagement / Project Manager

Permanent

Our client, an established IT Services provider, are hiring a Senior ServiceNow Project Manager to join the team remotely. The successful candidate will drive high-impact ServiceNow projects from start to finish, excelling in a fast-paced environment while managing multiple complex initiatives and promoting collaboration across both technical and business teams.

Responsibilities

Drive the execution of multiple simultaneous ServiceNow implementations, delivering on time and to a high standard.
Proactively identify project risks, dependencies and obstacles, and develop effective mitigation strategies.
Oversee SOWs, budgets, contracts and ensure compliance with business objectives.
Serve as the primary liaison between technical teams, business stakeholders and executive leadership.
Apply Agile/Scrum practices, including sprint planning, execution and retrospectives.
Maintain, update and optimize programmatic and technical documentation for transparency and accountability.
Cultivate a high-performing, inclusive team environment with clear communication and ownership.

Skillset

At least 3 years leading complex IT projects, specifically in ServiceNow project management.
Previous project management experience in consulting, IT services, or enterprise technology environments is a bonus.
Proven track record managing high-stakes projects with tight deadlines and multiple interdependencies.
PMP certification, with expertise in change management and stakeholder engagement.
Strong financial acumen, including budget management, forecasting and SOW oversight.
Skilled at translating technical concepts into actionable business strategies.
Deep understanding of the ServiceNow platform and its applications.
Experience mentoring junior team members and leading cross-functional teams.
Exceptional communication, leadership and problem-solving abilities.