ServiceNow HRSD Business Process Consultant
 
 
 
 
ServiceNow HRSD Business Process Consultant
Location: New York (Hybrid)
Contract: 6-12 months (possible extension).
Start Date: October 2025
Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.
Responsibilities
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Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements. 
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Map and analyze existing business processes and perform gap analysis between “as-is” and “to-be” states. 
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Capture requirements and translate them into user stories and acceptance criteria. 
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Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management. 
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Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience. 
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Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems. 
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Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes. 
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Support testing (unit and UAT), deployment, change management, training and post-implementation activities. 
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Ensure best practices, data integrity, compliance and a user-centered design approach. 
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Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively. 
Skillset
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Minimum of three years hands-on experience with ServiceNow HRSD modules. 
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Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services. 
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Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories. 
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Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required. 
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Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management). 
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Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus. 
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Ability to manage multiple priorities under tight timelines. 
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Familiarity with Agile methodology and working in sprint cycles. 
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Excellent stakeholder engagement, facilitation and communication skills. 
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