ServiceNow HRSD Business Process Consultant

New York

  ServiceNow

Contract

ServiceNow HRSD Business Process Consultant
Location: New York (Hybrid)
Contract: 6-12 months (possible extension).
Start Date: October 2025

Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.

Responsibilities

  • Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.

  • Map and analyze existing business processes and perform gap analysis between “as-is” and “to-be” states.

  • Capture requirements and translate them into user stories and acceptance criteria.

  • Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.

  • Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.

  • Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.

  • Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.

  • Support testing (unit and UAT), deployment, change management, training and post-implementation activities.

  • Ensure best practices, data integrity, compliance and a user-centered design approach.

  • Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

  • Minimum of three years hands-on experience with ServiceNow HRSD modules.

  • Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.

  • Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.

  • Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.

  • Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).

  • Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.

  • Ability to manage multiple priorities under tight timelines.

  • Familiarity with Agile methodology and working in sprint cycles.

  • Excellent stakeholder engagement, facilitation and communication skills.

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