ServiceNow Technical Consultant

Santa Clara, California

  ServiceNow

Contract

ServiceNow Technical Consultant – HRSD (Employee Relations & Grievance Focus)
Location: Remote
Employment Type: Contract

Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.

Responsibilities

  • Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Relations, Investigations and Grievance processes.

  • Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

  • Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

  • Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

  • Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

  • Ensure data integrity, security and adherence to role-based access controls (RBAC), especially for sensitive ER/Grievance data.

  • Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

  • Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

  • Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

  • Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

  • Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

  • Strong expertise in HR Case Management, Employee Relations and Grievance processes.

  • Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

  • Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

  • Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

  • Understanding of data privacy, confidentiality and compliance standards related to employee relations.

  • ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

  • Excellent communication, stakeholder management and documentation skills.

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