ServiceNow Technical Consultant
Job Title: ServiceNow Technical Consultant – HRSD (Employee Relations & Grievance Focus)
Location: Remote
Employment Type: Contract
Department: IT / HR Technology
Reports To: ServiceNow Engagement Manager
About the Role
We are seeking an experienced ServiceNow Technical Consultant specializing in the Human Resources Service Delivery (HRSD) module, with a particular emphasis on Employee Relations (ER) and Grievance Management processes.
The ideal candidate will play a key role in designing, configuring, and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations, and compliance workflows related to employee relations.
Key Responsibilities
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Solution Design & Implementation
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Design, configure, and customize ServiceNow HRSD solutions with a focus on Employee Relations, Investigations, and Grievance processes.
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Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.
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Implement and optimize case management, document management, employee data security, and workflow automation within the HRSD module.
Technical Delivery
Develop and maintain HRSD scoped applications, flows, business rules, client scripts, and integrations using ServiceNow Studio, Flow Designer, and IntegrationHub.
Integrate ServiceNow with third-party HR systems (e.g., Workday, SAP SuccessFactors, or Oracle HCM) for seamless data exchange and case synchronization.
Ensure data integrity, security, and adherence to role-based access controls (RBAC), especially for sensitive ER/Grievance data.
Stakeholder Collaboration
Work closely with HR Business Partners, Employee Relations specialists, and Legal teams to understand grievance handling and investigation workflows.
Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.
Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.
Continuous Improvement
Identify opportunities for process improvement, automation, and reporting enhancement in HRSD.
Stay up to date on ServiceNow HRSD releases, best practices, and HR technology trends.
Required Skills & Qualifications
5+ years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.
Strong expertise in HR Case Management, Employee Relations, and Grievance processes.
Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).
Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies, and Service Portal configuration.
Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors, or Oracle HCM.
Understanding of data privacy, confidentiality, and compliance standards related to employee relations.
ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required
Excellent communication, stakeholder management, and documentation skills.
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