Principal / Senior Business Process Consultant

Santa Clara, California

ServiceNow

Contract

Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Full-Time

Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms.

Responsibilities

Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.
Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.
Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.
Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.
Partner with technical teams to ensure successful implementation and integration of HRSD solutions.
Develop and maintain process documentation, SOPs and training materials.
Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.
Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.
Provide mentorship and guidance to junior consultants and project team members.

Skillset

U.S. Citizenship required.
Bachelor’s or Master’s degree in Human Resources, Business Administration, Information Systems or related field.
5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.
At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.
Proven expertise in HR process design, optimization and transformation.
Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.
Excellent communication, facilitation and stakeholder management skills.
Demonstrated ability to work independently in a remote, distributed environment.
ServiceNow Certified Implementation Specialist – HRSD, CSA certification is a plus.