ServiceNow Engagement Manager

Our client, a certified ServiceNow Partner, are hiring a ServiceNow Engagement Manager to join the team in Maryland. The successful candidate will oversee and drive complex, multi-stakeholder ServiceNow initiatives across both the Healthcare and Federal sectors.

Responsibilities

• Lead the end-to-end delivery of ServiceNow engagements, ensuring projects are completed on time, within scope and aligned with client objectives.

• Collaborate with ServiceNow Solution Consultants, Architects, and Delivery Teams to define project scope, deliverables and success criteria.

• Oversee and guide the implementation of ServiceNow modules, including ITSM, ITOM, ITAM, SPM and CSM.

• Facilitate workshops and design sessions to capture requirements and align business needs with ServiceNow capabilities.

• Promote a culture of excellence, teamwork, and continuous improvement within both the project team and client environment.

• Ensure compliance with all relevant standards, frameworks and security requirements, particularly within Federal and Healthcare engagements.

Skillset

• US Citizenship is required.

• Bachelor’s degree in Computer Science, Engineering or similar.

• Minimum of 5 years of experience within a professional services or consulting organisation.

• At least 3 years of hands-on experience delivering ServiceNow consulting engagements.

• Demonstrated success leading and managing ServiceNow projects across ITSM, ITOM, ITAM, SPM and CSM modules.

• Prior experience working within Healthcare and/or Federal sectors.

Benefits

• Salary: $150,000

• Comprehensive Benefits Package.

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