ServiceNow Technical Project Manager (On Prem Migration to Cloud)

Berlin

ServiceNow - Product / Platform Owner

Contract

Technical Project Manager – ServiceNow Cloud Migration (Contract)

Location: Germany (Hybrid)
Duration: 9 months (January – September)
Languages: Fluent German
Start Date: January 2026

About the Role

We’re looking for an experienced Technical Project Manager / Programme Manager with deep expertise in ServiceNow migrations, specifically transitioning from on-premise to ServiceNow Cloud. This is a key role within a large-scale transformation programme for a leading enterprise customer moving from a single-service provider model to a multi-service provider environment.

You’ll be leading the end-to-end migration journey—from initial assessment and planning to testing, pilot migration, and final go-live. Working between the Client, ServiceNow, and Capgemini, you’ll act as the pivotal link ensuring quality, communication, and technical integrity throughout the process.

Key Responsibilities

Lead the ServiceNow on-prem to cloud migration project as overall Transition Manager / Programme Manager.
Assess the current landscape (data, modules, and integrations) and plan a detailed, step-by-step migration roadmap.
Oversee planning, testing, and implementation phases, including a controlled pilot and final migration weekend.
Manage all stakeholder relationships across Client, ServiceNow, and Capgemini (triangle management structure).
Drive governance, quality assurance, and risk management across all project stages.
Ensure alignment with compliance and KRITIS (critical infrastructure) requirements.
Deliver a stable, scalable, and optimised ServiceNow cloud environment.

Your Profile

10+ years of experience managing complex IT transformation projects (in Triangular relationship)
5+ years in the role of Transition Manager / Technical Project Manager within the ServiceNow ecosystem.
Proven track record delivering on-prem to ServiceNow Cloud migrations end-to-end.
Strong technical understanding of ServiceNow instances, integrations, and infrastructure.
Prior experience as a ServiceNow Technical Consultant or equivalent highly desirable.
Knowledge of KRITIS-relevant environments and associated compliance frameworks.
Project Management Certification (PMI, PRINCE2 Practitioner, PRINCE2 Agile, Scrum, or equivalent).
Excellent communication and stakeholder management skills.
Fluent in German (C2/native) and proficient in English.