ServiceNow Senior Business Analyst

Noord-Holland

ServiceNow - Business Analyst / Process Consultant

Contract

Lead Functional Consultant – ServiceNow IRM
Location: Netherlands (Hybrid)
Engagement: Freelance/contract
Contract Duration: 6 months (potential extension based on project needs)

Our client, a leading retail pharmaceutical company in the Netherlands is hiring an experienced Lead Functional Consultant specializing in ServiceNow Integrated Risk Management (IRM). The successful candidate will drive the functional design, implementation and enhancement of ServiceNow IRM capabilities to support enterprise-level governance, risk and compliance (GRC) initiatives.

Responsibilities

Serve as the functional lead for ServiceNow IRM, acting as the primary liaison between business stakeholders and technical teams.
Translate business requirements into functional specifications, user stories and solution designs within the ServiceNow IRM framework.
Lead workshops, requirement-gathering sessions and design reviews with risk, compliance, security and IT stakeholders.
Configure and enhance IRM modules including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.
Ensure alignment of the IRM solution with industry best practices, regulatory requirements and internal governance standards.
Oversee functional testing, UAT support and overall solution quality.
Collaborate with developers and architects to ensure functional integrity and successful delivery of enhancements and new features.
Provide expertise in process optimization, workflow design, data modelling and reporting within the IRM ecosystem.
Deliver documentation including functional designs, process flows, training materials and operational procedures.
Support change management and user adoption across the business.

Skillset

Proven experience as a functional consultant or lead within ServiceNow IRM/GRC implementations.
Strong understanding of governance, risk and compliance processes within enterprise environments.
Experience delivering end-to-end IRM solutions including requirements gathering, design, configuration and testing.
Excellent stakeholder management and communication skills, capable of engaging both technical and non-technical audiences.
Ability to operate independently and lead small teams or workstreams.
ServiceNow certifications (e.g., CIS-IRM, CSA) highly preferred.
Experience working in regulated industries (pharma, healthcare, retail) is a strong advantage.
Familiarity with Dutch regulatory standards is a plus.
Ability to work on-site in the Netherlands as required.