ServiceNow Admin

Our client, an IT Services firm specializing in the legal sector, are hiring a ServiceNow Administrator to join their Chicago team on a contract basis. The successful candidate will play a key role in maintaining the smooth, efficient and reliable operation of the ServiceNow platform, taking ownership of its daily management, configuration and optimization.

Responsibilities

• Oversee the daily administration, monitoring and maintenance of the ServiceNow platform.

• Configure forms, fields, UI policies, client scripts, business rules, notifications and access controls.

• Manage user accounts, roles, groups and permissions.

• Maintain CMDB accuracy, manage discovery schedules and ensure correct CI relationships.

• Support ITSM processes, including incident, request, change and problem management.

• Assist with upgrades, patching, cloning and overall instance management.

• Troubleshoot platform issues and liaise with developers or vendors when required.

• Create and maintain reports, dashboards and performance analytics.

• Ensure adherence to ITIL processes and governance standards.

• Provide user support, guidance and basic platform training.

Skillset

• At least 2 years of experience working as a ServiceNow Administrator.

• ServiceNow Certified System Administrator (CSA) certification is preferred.

• Strong understanding of ITIL frameworks and processes.

• Excellent troubleshooting abilities with a focus on enhancing operational efficiency.

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