ServiceNow ITSM Technical Consultant with AI

ITSM Technical Consultant – ServiceNow (Automotive Sector, AI/Now Assist)
Location: Remote
Contract Type: Full-time, 6-month engagement
Start Date: Immediate

Our client, an innovator in the automotive industry, are hiring an experienced ServiceNow ITSM Technical Consultant to support a strategic customer in the automotive sector. The successful candidate will work closely with business stakeholders, architects and technical teams to deliver scalable, high-quality ServiceNow solutions that align with enterprise transformation goals.

Responsibilities

• Lead the design, configuration, and implementation of ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Drive adoption and optimisation of ServiceNow AI-powered features such as Now Assist for ITSM, Virtual Agent (dialog design, NLU configuration) and Voice AI / Voice-enabled workflows.
• Engage with business and IT stakeholders to capture requirements and translate them into technical solutions.
• Conduct workshops, solution demos and technical deep dives with customer teams.
• Ensure platform scalability, performance and alignment with ServiceNow best practices and industry standards.
• Collaborate with architects and developers to deliver high-quality configurations, integrations and enhancements.
• Support testing cycles (UAT, SIT) and ensure successful deployment into production.

Skillset

• Provide knowledge transfer and technical documentation for internal teams.
• At least 5 years hands-on experience implementing and supporting ServiceNow, with a strong focus on ITSM.
• Proven delivery experience with ServiceNow AI capabilities, such as Now Assist, Virtual Agent (with NLU, conversational flows) and Voice/Telephony integrations (ServiceNow Voice or partner solutions).
• ServiceNow certifications (ITSM, CSA, CAD, or AI/Automation-focused certifications) are an advantage.
• Strong understanding of ITIL processes and enterprise service management.
• Experience integrating ServiceNow with third-party systems (REST, SOAP, Webhooks, etc.).
• Exposure to ServiceNow App Engine, Flow Designer or Automation Engine.
• Understanding of generative AI use cases and their implementation in enterprise workflows.
• Experience working with large, global or automotive sector customers is highly desirable.
• Excellent communication and problem-solving skills.

Interested? Apply via the link below or reach out to ailsa@alldus.com for more details. 
 

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