ServiceNow Senior Consultant – CSM (with SOM / CPQ)

Amsterdam, Noord-Holland

ServiceNow

Contract

ServiceNow Senior Consultant – CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months

Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.

Responsibilities

Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.
Provide technical and functional guidance across CSM and SOM modules.
Translate business and process requirements into scalable ServiceNow configurations.
Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.
Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.
Collaborate with business stakeholders, product owners, and technical teams across Europe.
Support solution design decisions and ensure alignment with enterprise architecture.
Contribute to documentation, knowledge transfer and solution handover.

Skillset

Senior-level experience as a ServiceNow Consultant.
ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.
Strong hands-on experience with Customer Service Management (CSM).
Proven experience with Sales and Order Management (SOM).
Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.
Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).
Ability to translate business requirements into technical solutions.
Experience working in distributed / remote teams.
Strong communication and stakeholder management skills.
Experience in telecom, utilities or complex service-provider environments is a bonus.