ServiceNow Developer

Our client, a leader in the banking industry, is hiring a ServiceNow Developer to join the team in California on a contract basis. The successful candidate will be responsible for maintaining and optimizing the ServiceNow platform, including managing user access, configuring modules, monitoring system performance, and working closely with stakeholders to deliver new features and enhancements.

Responsibilities

• Oversee and maintain the ServiceNow platform, managing user access, roles, groups and permissions.

• Configure and administer ServiceNow modules, including Incident, Problem, Change, Request and Knowledge.

• Monitor system performance, identify issues, and troubleshoot to ensure platform stability and reliability.

• Apply updates, patches and coordinate platform version upgrades with stakeholders.

• Develop and maintain documentation for configurations, workflows and procedures.

• Provide technical support and deliver training to end users and stakeholders.

• Collaborate with developers and leadership to implement new features and platform enhancements.

• Ensure platform governance and compliance with internal policies and standards.

Skillset

• Bachelor’s degree in Computer Science, IT or equivalent.

• At least 2 years of experience administering the ServiceNow platform.

• Professional certifications in ITILv4, ServiceNow CSA or Certified Implementation Specialist are a big plus.

• Strong understanding of ServiceNow architecture and experience with ITSM, ITOM and/or ITAM modules.

• Expertise in user and group management, access control and platform configuration.

• Knowledge of ITILv4 framework and best practices.

• Strong analytical and problem-solving skills, with the ability to assess risks and recommend preventative measures.

• Excellent verbal and written communication skills, able to engage both technical and non-technical stakeholders.

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