ServiceNow HR Business Process Consultant

New Jersey

ServiceNow - Developer

Contract

Our client, a growing Business Intelligence organization, is hiring a ServiceNow HR Business Process Consultant to join the team in New Jersey on a contract basis. The successful candidate will translate complex operational requirements into scalable, user-focused ServiceNow solutions, while playing a key role in streamlining workflows, driving platform adoption and supporting operational excellence across multiple business functions.

Responsibilities

Collaborate with business stakeholders to gain a deep understanding of processes, pain points, and opportunities for transformation across multiple teams.
Design and recommend streamlined, efficient business workflows that leverage ServiceNow capabilities.
Act as the key liaison between business teams and technical delivery groups to ensure alignment and clarity.
Lead requirements gathering, process mapping and solution validation to support effective implementation.
Ensure processes are standardized, compliant and adhere to organizational governance frameworks.
Drive platform adoption through change management, training and targeted communication initiatives.

Skillset

Extensive expertise in HR, Audit, Workplace, Procurement or Global Security domains.
Strong knowledge of end-to-end business processes and workflow optimization.
Proven background in business consulting, process design or ServiceNow functional roles.
Exceptional communication, stakeholder management, and facilitation skills, with the ability to influence and collaborate across all levels.
Skilled at simplifying complex challenges and delivering clear, actionable recommendations.
Experience with ServiceNow modules, including HRSD, Procurement Operations, GRC/Audit, Workplace Service Delivery, or Security Operations.
ServiceNow or business process/lean methodology certifications are highly desirable.