CMDB & ITOM Architect – ServiceNow Telco Project

Bayern

ServiceNow - Architect

Contract

Our client, a Digital Transformation consulting firm, are hiring a CMDB Architect (ServiceNow ITOM) to join the team on a short-term contract in Bavaria, Germany. The successful candidate will be responsible to lead the design and implementation of an enterprise CMDB within a Telco Environment.

Responsibilities

Lead the architecture, design and implementation of the ServiceNow CMDB.
Define the overall approach, make key design decisions and review/validate deliverables from third-party vendors.
Implement selected CMDB components to demonstrate best practices.
Ensure a high-quality, sustainable CMDB aligned with operational IT needs.
Align CMDB design with ITSM/ITOM processes and stakeholders.

Skillset

Extensive hands-on experience with ServiceNow CMDB implementations in large-scale environments.
Certification in ServiceNow Certified System Administrator (CSA), ServiceNow CIS – CMDB or Discovery is required. ITIL v4 Foundation is a big plus.
Strong expertise in CMDB architecture & CI data modeling (classes, relationships, dependencies, service hierarchies).
Proven track record in multi-source CMDB integration, consolidation, and complex reconciliation.
Strong knowledge of Discovery (schedules, patterns, credentials), Service Mapping (topologies, business service views), CMDB Health (dashboards, reconciliation rules, normalization) and CSDM v4/v5.
Integration expertise e.g.MID Server, REST APIs, Import Sets, Integration Hub.
Understanding of ITSM/ITOM touchpoints (Incident, Change, Problem, Request, Asset).
Fluent English (spoken and written).
Background in telecommunications or network infrastructure is a bonus.