ServiceNow Project Manager

Zürich

ServiceNow - Product / Platform Owner

Contract

ServiceNow Project Manager
Location: Zurich, Switzerland (Onsite 2 days/week)
Contract Type: Service Agreement
Employment: March 2026 – December 2026 (extension possible)
Workload: 3 days per week (60% FTE)
Languages: German (mandatory)

Our client, an Elite ServiceNow Partner, is hiring an experienced German-speaking ServiceNow Project Manager to lead a long-term CMDB transformation program. The successful candidate will focus on redesigning and maturing the CMDB in line with CSDM standards, with a strong emphasis on business outcomes, data quality and operational usability rather than purely technical delivery.

Responsibilities

Lead the CMDB program end-to-end, ensuring alignment with strategic objectives.
Plan, prioritize and oversee all program activities, delivering on time and within scope.
Ensure CMDB implementation is fully compliant with CSDM standards.
Proactively manage resources, risks and dependencies to maintain program momentum.
Drive effective stakeholder engagement, governance and escalation processes.
Collaborate closely with agile delivery teams in SCRUM and SAFe frameworks.
Coordinate with Jira-based teams to ensure seamless delivery and reporting.
Provide onsite program leadership two days per week (Tuesday and Thursday) in the Zurich area.

Skillset

Fluency in German and English.
Demonstrated experience leading long-term IT or CMDB programs.
Hands-on experience delivering successful ServiceNow projects.
Strong knowledge of CSDM principles and best practices.
Proven experience working in agile delivery environments, including SCRUM and SAFe.
Excellent skills in planning, scheduling and managing dependencies.
Confident in managing stakeholders and escalations at senior levels.
Experience operating within structured governance and decision-making frameworks.
Familiarity with Jira-based delivery and tracking environments.