ServiceNow Project Manager
ServiceNow Project Manager
Location: Zurich, Switzerland (Onsite 2 days/week)
Contract Type: Service Agreement
Employment: March 2026 – December 2026 (extension possible)
Workload: 3 days per week (60% FTE)
Languages: German (mandatory)
Our client, an Elite ServiceNow Partner, is hiring an experienced German-speaking ServiceNow Project Manager to lead a long-term CMDB transformation program. The successful candidate will focus on redesigning and maturing the CMDB in line with CSDM standards, with a strong emphasis on business outcomes, data quality and operational usability rather than purely technical delivery.
Responsibilities
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Lead the CMDB program end-to-end, ensuring alignment with strategic objectives.
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Plan, prioritize and oversee all program activities, delivering on time and within scope.
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Ensure CMDB implementation is fully compliant with CSDM standards.
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Proactively manage resources, risks and dependencies to maintain program momentum.
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Drive effective stakeholder engagement, governance and escalation processes.
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Collaborate closely with agile delivery teams in SCRUM and SAFe frameworks.
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Coordinate with Jira-based teams to ensure seamless delivery and reporting.
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Provide onsite program leadership two days per week (Tuesday and Thursday) in the Zurich area.
Skillset
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Fluency in German and English.
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Demonstrated experience leading long-term IT or CMDB programs.
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Hands-on experience delivering successful ServiceNow projects.
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Strong knowledge of CSDM principles and best practices.
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Proven experience working in agile delivery environments, including SCRUM and SAFe.
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Excellent skills in planning, scheduling and managing dependencies.
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Confident in managing stakeholders and escalations at senior levels.
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Experience operating within structured governance and decision-making frameworks.
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Familiarity with Jira-based delivery and tracking environments.
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