ServiceNow CMDB Consultant

Aachen, Nordrhein-Westfalen

ServiceNow - Consultant

Contract

ServiceNow CMDB Consultant
Location: Zurich (Hybrid)
Start: March 2026
Contract Type: Freelance
Languages: German and English

Our client, an Elite ServiceNow Partner, is hiring a German-speaking ServiceNow CMDB Consultant to join their team in Zurich, Switzerland on a freelance contract. The successful candidate will focus on designing, stabilizing and governing a scalable CMDB landscape within a complex enterprise environment.

Responsibilities

Design and implement ServiceNow CMDB solutions aligned with the Common Service Data Model (CSDM).
Analyze, structure and stabilize existing CMDB environments.
Define, establish and embed CMDB governance, including roles, responsibilities and operating models.
Plan, conduct and moderate workshops with both business and IT stakeholders.
Translate functional and business requirements into scalable technical CMDB and Discovery architectures.
Provide expertise across related ServiceNow domains, including ITSM, SPM and Discovery.

Skillset

Fluent in German and English.
At least 5 years of hands-on experience delivering ServiceNow CMDB / CSDM initiatives.
Strong, in-depth expertise in CMDB, CSDM, CI modelling, and identification & reconciliation.
Demonstrated track record in large-scale enterprise transformation programs.
Excellent communication, stakeholder management and workshop facilitation skills.
Solid understanding of ITIL-based service management processes.
Preferred Certifications: ServiceNow CIS – CMDB, CIS – Discovery, CSA, CAD, and ITIL 4 Foundation (or higher).