ServiceNow Business Process Consultant – FSM

ServiceNow Business Process Consultant – FSM
Location: Remote (US only)
Employment Type: 6-Month Contract

Our client, an Elite ServiceNow Partner, is hiring an experienced ServiceNow Business Process Consultant to join the team remotely on a six-month contract. Utilizing your deep expertise in Field Service Management, the successful candidate will have the opportunity to help design, optimize and scale field service operations on the ServiceNow platform across the United States.

Responsibilities

• Analyze US business requirements and translate them into optimized ServiceNow FSM workflows.

• Partner with stakeholders nationwide to streamline and improve field service operations, including work orders, dispatching, scheduling and mobile workforce processes.

• Develop detailed process maps, documentation and functional specifications.

• Recommend strategic ServiceNow FSM configurations and automation approaches aligned with business goals.

• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to US field service teams.

Skillset

• Minimum of 5 years of hands-on experience with ServiceNow FSM and business process consulting.

• ServiceNow Certifications required: CSA, and two CIS certifications – one must be CIS-FSM.

• Strong understanding of field service lifecycle workflows and industry best practices.

• Excellent analytical, documentation and stakeholder engagement skills.

• Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.

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