ServiceNow Architect – APAC

Our client, a global professional services organization, is hiring a ServiceNow Architect to join the team on a contract basis. The successful candidate will act as the technical authority and trusted advisor for enterprise-wide ServiceNow implementations, from leading solution designs, providing expert guidance to cross-functional teams and ensuring the ServiceNow platform delivers outstanding business outcomes.

Responsibilities

• Architect and manage enterprise-scale ServiceNow solutions aligned with business goals and technology roadmaps.
• Lead technical discovery sessions and translate business requirements into robust solution architectures.
• Collaborate with stakeholders, project managers and vendors to develop clear technical specifications.
• Establish and maintain architectural standards, best practices and governance frameworks.
• Design and oversee integrations between ServiceNow modules and other enterprise systems.
• Provide technical leadership and mentorship, serving as the escalation point for complex challenges.
• Define and enforce development standards, coding practices and change management procedures.
• Lead delivery of multiple concurrent workplace and safety-focused ServiceNow projects.
• Identify and mitigate technical risks to ensure scalable, secure and maintainable solutions.
• Advise senior leadership on platform capabilities, technical direction and strategic roadmap planning.

Skillset

• Over 8 years of experience in IT service management and enterprise architecture.
• Minimum 5 years of hands-on experience implementing and customising ServiceNow solutions.
• ServiceNow Certified Master Architect (CMA) certification is highly desirable.
• Experience with WSD and HSE modules is a big plus.
• Proven ability to design complex, multi-instance ServiceNow environments with integrations.
• Strong understanding of web services, REST/SOAP APIs and middleware technologies.
• Demonstrated experience managing multiple concurrent projects using Agile/Scrum methodologies.
• Expert-level knowledge of ServiceNow platform capabilities, limitations and best practices.
• Previous experience in real estate or business analysis or is a plus.
• Exceptional communication skills, with the ability to engage effectively at all organizational levels.

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