ServiceNow Business Process Consultant

Our client, a growing Digital Transformation consultancy, is hiring a ServiceNow Business Process Consultant to join their team remotely on an initial 6-month contract. The successful candidate will streamline and enhance ITSM processes, including Incident, Problem, Change, Service Catalog, Request Fulfillment and Knowledge Management.

Responsibilities

• Analyze, refine and optimize ITSM processes in line with ITIL best practices.

• Elicit, document and maintain requirements, use cases and process maps.

• Configure ServiceNow ITSM components, including workflows, business rules, UI policies and catalog items.

• Support UAT, deployments, reporting and KPIs, while delivering stakeholder workshops and training sessions.

• Act as a liaison between business stakeholders and technical teams to ensure seamless implementation.

Skillset

• Bachelors degree in IT or Business with a minimum of 3 years’ hands-on experience with ServiceNow ITSM.

• ServiceNow certifications such as CSA or CIS-ITSM is a big plus.

• Solid understanding of ITIL principles and best practices.

• Proven experience in ServiceNow configuration and process documentation.

• Strong communication skills with the ability to facilitate stakeholder engagement.

• Knowledge of integrations, CMDB/Discovery and JavaScript is an advantage.

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