ServiceNow Program Manager

California

ServiceNow - Business Analyst / Process Consultant

Contract

Our client, a global tech organization, is hiring a ServiceNow Program Manager to join the team on a 12-month contract in California. The successful candidate will lead a key transformation program focused on CRM (Customer Relationship Management) and CPQ (Configure, Price, Quote) capabilities on the ServiceNow platform.

Responsibilities

Lead and oversee the ServiceNow CRM and CPQ transformation program, ensuring successful delivery across all workstreams.
Report to the VP of Strategic Business Initiatives, providing regular updates to executive leadership.
Coordinate end-to-end program delivery across business stakeholders, vendors, third-party partners and technical teams.
Develop and execute the CRM and CPQ program roadmap.
Manage and coordinate the migration of selected capabilities from Salesforce to ServiceNow.
Work closely with teams delivering ServiceNow implementation and support services.
Ensure program delivery aligns with business objectives and overall platform strategy.
Develop strategic roadmaps for future adoption and expansion of the ServiceNow platform.
Define and support the strategic direction for CRM and CPQ initiatives.
Establish and drive key business use cases for ServiceNow across the organization.

Skillset

Extensive senior-level program or portfolio management experience in large-scale enterprise technology initiatives.
Proven track record of leading ServiceNow platform programs or implementations.
Deep knowledge of CRM and CPQ processes, tools and technologies.
Experience with Salesforce migrations or transformation projects is highly desirable.
Demonstrated ability to coordinate cross-functional teams, vendors and executive stakeholders effectively.
Excellent communication skills, including experience presenting updates and reports to executive leadership.