ServiceNow CSM Developer with SOM

Our client, a IT Services and Consulting organization, are hiring ServiceNow CSM Developer for an initial 3-month contract. The successful candidate will support the development and enhancement of Customer Service Management (CSM) capabilities, with a focus on sales and order management processes.

Responsibilities

• Develop and configure solutions within ServiceNow CSM.

• Support workflows related to sales operations and order management.

• Build and maintain scripts, business rules, flows, and integrations.

• Collaborate with stakeholders to translate business requirements into technical solutions.

• Ensure solutions follow ServiceNow best practices.

Skillset

• Strong ServiceNow CSM development experience.

• Experience supporting sales or order management workflows.

• Proficiency with JavaScript, Flow Designer, Business Rules, and integrations (REST/SOAP).

• Experience integrating ServiceNow with CRM or Order Management systems.

• Ability to work in Agile environments.

• ServiceNow CSA or CSM certification is a bonus.

• Experience with IntegrationHub is a plus.

Contact ailsa@alldus.com for more info. 

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