ServiceNow Technical Product Manager

Our client, a global technology leader, is hiring a ServiceNow Technical Product Manager to join their team in Virginia on a 6 month contract. The successful candidate will support Customer Journeys with a strong focus on execution, solutioning and delivery, while helping to accelerate planning and ensure seamless releases.

Responsibilities

• Deliver L1/L2 solutioning on the ServiceNow platform, supporting scalable and efficient implementations.

• Partner with architects and designers to refine requirements and assess technical feasibility.

• Convert PRDs into clear, structured user stories with defined acceptance criteria and UX considerations.

• Define end-to-end user experience requirements, including edge cases and interaction flows.

• Maintain a high-quality backlog, ensuring stories are prioritized, refined and ready for development.

• Track delivery progress and proactively engage with engineering teams to ensure timely execution.

• Develop low- to mid-fidelity prototypes using Figma and AI-assisted tools to accelerate design alignment.

• Translate business needs into wireframes and interactive mockups for rapid stakeholder feedback.

• Lead UAT activities, validating feature outcomes and ensuring readiness for release.

• Support post-go-live stabilization, including incident triage, tracking and performance reporting.

Skillset

• At least 4 years of experience as a Technical Product Manager or in a similar role within SaaS or enterprise platforms.

• Hands-on experience with ServiceNow, including the ability to solution complex requirements.

• Strong capability to translate PRDs into clear, actionable user stories, including end-to-end UX flows.

• Proficiency in Figma and/or AI-assisted design tools (e.g. Claude) for prototyping and mock-ups.

• Demonstrated expertise in backlog management and delivery tracking.

• Familiarity with Agile delivery tools such as Jira or ServiceNow Agile.

• Excellent communication skills, with the ability to distil complex concepts into clear insights.

• Experience supporting hypercare and post-release environments.

• Exposure to Customer Success workflows or ServiceNow CSP modules is a plus.

• Experience leveraging AI tools to rapidly prototype and iterate on features.

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