ServiceNow Series E215: ‘Navigating the Complexities of ServiceNow’ with Activision Blizzard’s Amber Robertson

Welcome to episode 215 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Amber Robertson, Senior Manager, Application Services (ServiceNow) at Activision Blizzard. Founded in 2008, Activision Blizzard is a global leader in interactive entertainment, creating epic experiences across console, PC and mobile. Home to iconic franchises like Call of Duty®, World of Warcraft®, Overwatch®, Diablo® and Candy Crush™, the company builds vibrant communities, pushes innovation in gaming and esports, and connects players worldwide through immersive, memorable experiences.

Amber is a senior technology leader with 20 years’ experience building and operating enterprise service platforms in complex global environments. She currently leads the ServiceNow platform across Activision Blizzard, Blizzard Entertainment and King, focusing on scalable strategy, service delivery excellence, and user-centered design. She partners with cross-functional teams to modernize service experiences, establish governance, responsibly leverage AI and create intuitive, human-centered platforms.

In the episode, Amber talks about:

Career journey from fine art to IT, building service desks and ServiceNow

Leading ServiceNow consolidation across Activision Blizzard and King

Expanding ServiceNow with HR, legal, events and finance tools company-wide

How ServiceNow became the self-sufficient, gamified hub for company workflows

Currently scaling ServiceNow with Employee Center, AI and lifecycle management

Leading ServiceNow with two engineers plus long-term vendor support

Staying at Activision Blizzard for supportive, positive work environment

ServiceNow work remains project-based, relying on consultants for support

How the company supports side projects, letting her create art and ServiceNow apps

To find out more about all the great work happening at Activision Blizzard, check out the website www.activisionblizzard.com or follow them on LinkedIn, Instagram and X @ATVI_AB. You can also connect with Amber directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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