Welcome to episode 151 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Aurélie Dardel, Principal Customer Success Architect at ServiceNow. Based in Virginia, Aurélie is an executive-Level Program Manager with more than 16 years of experience in business administration, finance and management, with a focus on contracting and program management and contracting. An excellent communicator and problem solver, she has a proven ability to deliver substantial revenue, productivity and quality procedures through well-managed projects and acquisition package development.

In this episode, Aurélie discusses:

Her Digital Transformation journey to becoming a leader in ServiceNow

Her role in guiding customers embrace the ServiceNow platform

Case study: Empowering a Canadian customer’s strategic CSM deployment

Promoting proactive change, leveraging governance & innovation for growth

Driving value realization, setting objectives & using KPIs for continuous optimization

ServiceNow’s aim for $20bn revenue, emphasizing delivery excellence & customer support

Advice to dream big, embrace failure, prioritize self-care & surround yourself with smart people

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and X @ServiceNow. You can also connect with Aurélie directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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