Welcome to the episode six in our ServiceNow Federal Friday series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow Federal ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow. Based in North Carolina, David is a Business Strategy professional with a proven track record and broad experience in Finance, Accounting, Credit, Risk Management, Business Development, Customer Success and Sales. He is a member of the Customer Outcome Team at ServiceNow driven to accelerate adoption and drive customer business outcomes.

David is responsible for developing and maintaining C-Level executive relationships to help the client’s product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape.

In this episode, David will talk about:

Focusing on customer value & promoting system efficiency

Expanding ServiceNow across the enterprise for centralized efficiency

Common trends such as analysis paralysis, silos, benchmarking and metrics focus

Support pillars such as the success architect, platform health, upgrades & training

Successfully saving $18 million in software licenses through collaboration

Generative AI as an augmentation for developers

How AI streamlines processes, prepares implementation and offers training

Encouraging communication and collaboration among users and peers

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and X @ServiceNow. You can also connect with David directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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