Welcome to episode 167 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Doug Rezabek, Director of Strategic Initiatives and ServiceNow Practice at SOFtact Solutions. Founded in 2017, SOFtact Solutions solves problems through design, procurement, integration, execution and program management of subject matter expert,s and the hardware/software necessary to implement solutions. They provide solutions for Government Agencies at the federal, state and local levels, as well as industry partners, non-profit organizations and commercial customers.

Doug has been in IT business for 31 years in a variety of business, marketing and technical roles. He has spent the last eight years working in the ServiceNow ecosystem as an engagement manager, business process specialist and technical architect. Among other current project and corporate responsibilities, Doug is the lead architect for the US Special Operations Forces implementation of ServiceNow, including the core ITSM processes, IT Business Management and Field Service Management.

In this episode, Doug talks about:

His journey as a Veteran IT professional with expertise in ITSM and implementations

SOFTtact’s military focus with a strong veteran involvement

His role to build the ServiceNow practice, growing the team from 1 to 35

Building and sustaining custom solutions for clients evolving needs

Focus on hiring veterans and integrating military expertise in client engagements

Navigating military acronyms for effective public sector communication

ServiceNow’s expert programs for long-term career success

Expanding in government contracting and solving complex challenges effectively

Adapting rapidly in DOD, expanding into diverse solution sets & expanding the team

To find out more about all the great work happening at SOFtact Solutions, check out the website www.softactsolutions.com or follow them on LinkedIn. You can also connect with Doug directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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