Welcome to episode 146 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Florian Wallrodt, Senior Consultant and Product Line Lead ITSM at agineo GmbH in Germany. Specializing in Enterprise Service Management (ESM) solutions, agineo collaborates with clients on innovative projects aimed at enhancing the company’s success. With over 30 years of experience, agineo has been digitally transforming and optimizing clients’ business processes to be agile and forward-thinking.

As an esteemed ServiceNow partner, agineo relies on established platforms like ServiceNow cloud technology to streamline processes and simplify intricate workflows for their service projects. This approach ensures the swift and efficient success of projects. It is through this proven methodology that agineo has solidified its position as the largest ServiceNow Elite Partner in the German-speaking region.

In this episode, Florian talks about:

agineo’s expertise in ServiceNow project management and ITSM

How ITSM standardizes processes & resolves past tool customizations for efficiency

Transitioning from legacy tools to ServiceNow efficiency

How ServiceNow improves ticket visibility and boosts efficiency

Unifying data, enhancing management insights & retaining future talent

The future of ITSM including optimization and Generative AI

To find out more about all the great work happening at agineo, check out the website www.agineo.de or follow them on LinkedIn. You can also connect with Florian directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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