ServiceNow Series E221: Transforming Release Management with ServiceNow DPR with Bank of America’s Hanz Shawel
Podcast, ServiceNow Series | September 21 2026 | JP Valentine
Welcome to episode 221 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.
Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.
Today’s guest is Hanz Shawel, VP ServiceNow Delivery at Bank of America. Founded in 1904, Bank of America is one of the world’s leading financial institutions. Headquartered in Charlotte, North Carolina, it provides banking, investment, wealth management and risk management services to individuals, businesses, corporations and institutions. The company combines an extensive global presence with digital capabilities to help clients manage their finances, achieve their goals and navigate an evolving financial landscape.
Hanz is a technology and operations executive with over 25 years of experience leading enterprise transformation across finance, retail, healthcare and telecoms. He combines deep technical expertise with operational leadership, overseeing global teams, budgets and complex regulated programs. His achievements include delivering $49 million in savings, improving throughput by 400% and leading a $110 million pharmacy transformation. In his role, Hanz scales enterprise platforms, strengthens governance and turns strategic investment into measurable business results.
In the episode, Hanz talks about:
His journey from developer to ServiceNow leader, driving enterprise transformation and standardization
Implementing ServiceNow DPR (Digital Product Release) to transform release management for regulated organizations
Introducing DPR to improve release rigor, control and infrastructure coordination
How ServiceNow DPR orchestrates release processes, ensuring consistency and traceability
Simplifying complex technology concepts to secure executive buy-in
Why a successful DPR implementation requires expertise, partnerships, funding and organizational change
Prioritizing passionate, strategic thinkers with strong architectural mindsets
How release management is evolving toward automated, decentralized, product-led operating models
Why ServiceNow enables faster transformation through automation, standardization and flexibility
To find out more about all the great work happening at Bank of America, check out the website www.bankofamerica.com or follow them on LinkedIn, Instagram and X @BankofAmerica. You can also connect with Hanz directly on LinkedIn.
If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.
Subscribe to The Alldus Podcast:
Welcome to episode 221 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.
Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.
Today’s guest is Hanz Shawel, VP ServiceNow Delivery at Bank of America. Founded in 1904, Bank of America is one of the world’s leading financial institutions. Headquartered in Charlotte, North Carolina, it provides banking, investment, wealth management and risk management services to individuals, businesses, corporations and institutions. The company combines an extensive global presence with digital capabilities to help clients manage their finances, achieve their goals and navigate an evolving financial landscape.
Hanz is a technology and operations executive with over 25 years of experience leading enterprise transformation across finance, retail, healthcare and telecoms. He combines deep technical expertise with operational leadership, overseeing global teams, budgets and complex regulated programs. His achievements include delivering $49 million in savings, improving throughput by 400% and leading a $110 million pharmacy transformation. In his role, Hanz scales enterprise platforms, strengthens governance and turns strategic investment into measurable business results.
In the episode, Hanz talks about:
His journey from developer to ServiceNow leader, driving enterprise transformation and standardization
Implementing ServiceNow DPR (Digital Product Release) to transform release management for regulated organizations
Introducing DPR to improve release rigor, control and infrastructure coordination
How ServiceNow DPR orchestrates release processes, ensuring consistency and traceability
Simplifying complex technology concepts to secure executive buy-in
Why a successful DPR implementation requires expertise, partnerships, funding and organizational change
Prioritizing passionate, strategic thinkers with strong architectural mindsets
How release management is evolving toward automated, decentralized, product-led operating models
Why ServiceNow enables faster transformation through automation, standardization and flexibility
To find out more about all the great work happening at Bank of America, check out the website www.bankofamerica.com or follow them on LinkedIn, Instagram and X @BankofAmerica. You can also connect with Hanz directly on LinkedIn.
If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.
Subscribe to The Alldus Podcast:
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