Welcome to the first episode in our ServiceNow Federal Friday series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow Federal ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Ivy Ryerson, Principal Strategist – U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business priorities and risk management programs. In her current role, Ivy is responsible to engage with executives to define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers.

Ivy leads discovery workshops with customer leadership and their teams to understand key business objectives, challenges, desired outcomes and future state of service delivery modernization. She also communicates strategic alignment, presents multi-year roadmaps and documents the full business case to justify action and investment. Ivy also provides full lifecycle business outcomes and offers value realization advisory to senior leadership.

In this episode, Ivy will discuss:

Her background and journey into the world of ServiceNow

Helping federal agencies improve services and efficiency through Digital Transformation

Understanding the problems they’re solving for customers

Case study of simplifying tools and processes for call center agents

Providing a single platform for seamless access to information

Utilizing ServiceNow to positively impact people’s lives

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and Twitter @ServiceNow. You can also connect with Ivy directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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