Welcome to episode 123 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Jeffrey Manville, ServiceNow Development Team Lead at Duke University Health System. As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

Jeffrey is an experienced System Engineer & Software Developer with a demonstrated history of success within the IT and Healthcare industry. He is skilled in process/systems analysis, system engineering, data analysis and software development particularly on the ServiceNow platform. In his current role, Jeffrey coordinated the recovery of a major incident for a vendor owned & supported application between two companies’ engineering departments and ServiceNow, while reporting to C level leadership for both companies.

In this episode, Jeffrey talks about:

His role and responsibilities with Duke University Health System 

Why ServiceNow is the platform of choice 

Applications that are adding value across the organization 

Challenges they needed to overcome when implementing ServiceNow 

What makes a winning ServiceNow team 

Key advice for your implementation journey 

Where he sees the future of the ServiceNow platform 

To find out more about all the great work happening at Duke University Health System, check out the website www.dukehealth.org or follow them on LinkedIn, Instagram and X @DukeHealth. You can also connect with Jeffrey directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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