ServiceNow Series E222: Customer Success, AI and Overcoming Imposter Syndrome with ServiceNow’s Jeffrey Vique

Welcome to episode 222 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Jeffrey Vique, Senior Customer Success Manager, Financial Services at ServiceNow. Founded in 2004, ServiceNow is a global technology company that helps organisations automate workflows, improve services and connect teams through its cloud-based AI platform. Its solutions span IT, HR, customer service and security, helping businesses simplify operations and improve employee and customer experiences.

Jeffrey helps large organizations turn complex technology investments into measurable business outcomes. With over 10 years’ experience across customer success, account management and leadership, he advises global enterprises on AI adoption, organizational change and technology value. He manages a portfolio worth over $50 million and developed an award-winning AI solution to improve customer adoption. Jeffrey also mentors customer success professionals and helps shape AI tools that support their work.

In the episode, Jeffrey talks about:

His journey from criminology to logistics, aviation and ServiceNow customer success

Overcoming imposter syndrome through trust, experience and business understanding

Progressing from public sector accounts to complex financial services engagements

Winning a ServiceNow hackathon with AI agents driving customer adoption

Helping customers turn AI ambitions into practical, meaningful change

His advice to ask questions early, document achievements and build your support network

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and X @ServiceNow. You can also connect with Jeffrey directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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