Welcome to episode 110 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is John Bourbeau, Vice President of IT Support Services at Beth Israel Lahey Health. Beth Israel Lahey Health is a healthcare system that brings together academic medical centers and teaching hospitals, speciality and community hospitals, more than 4,800 physicians and 36,000 employees in a shared mission to expand access to care and advance the science and practice of medicine through groundbreaking research and education. They are helping their patients and their families, their communities and healthcare as a whole be healthier.

John is a proven thought leader with a focus on building customer-focused teams delivering world-class support and associate productivity. A specialist with organizational transformation and evolving teams, John also delivers impressive Corporate IT Support Operations Management process improvement as a highly innovative, multi-skilled and outstanding problem solver and relationship builder. He consistently directs successful Global Enterprise Client Support departments, program operations, and organizational transformations as a dedicated, compassionate and motivated contributor.

In this episode, John will discuss:

His background and current role with Beth Israel Lahey Health 

Macro trends in the Healthcare sector such as AI and automation 

Why ServiceNow is the platform of choice in the healthcare industry 

Examples of how ServiceNow has impacted their business 

His advice for finding the right ServiceNow partner 

Building and maintaining a winning team 

Where he sees the future of the platform? 

Advice to younger people coming into the ServiceNow ecosystem 

To find out more about all the great work happening at Beth Israel Lahey Health, check out the website www.bilh.org or follow them on Linkedin, Instagram and Twitter @bethisraellahey.  You can also connect with John directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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