Welcome to episode 178 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is K. Scott Engstrom, Executive Director at CAI. Founded in 1981, CAI is a global services firm with over 40 years of excellence in uniting talent and technology to power the possible for their clients, colleagues and communities. As a privately held company, CAI have the freedom and focus to do what’s right – whatever it takes. The company’s tailor-made solutions create lasting results across the public and commercial sectors, and they are trailblazers in bringing neurodiversity to the enterprise.

K. Scott is a customer-driven, results-oriented leader with expertise in guiding teams to deliver useful and secure solutions for internal and external customers. He consistently provides clear communication for and between employees and customers that enable both groups to achieve their goals. K. Scott champions new strategic thinking by bringing a relatively unique set of technical, management and financial skills and experiences to bear.

In the episode, K. Scott discusses:

His career journey from automation to ServiceNow consulting

CAI as an elite ServiceNow partner & award-winning workplace

Maintaining long-term client relationships and growing their public sector focus

Their focus on ServiceNow consulting, active listening, AI & top training

How CAI explores AI, customer service growth and balances culture

Valuing work-life balance, diversity and global upskilling

Their aim to double revenue and their ServiceNow team

To find out more about all the great work happening at CAI, check out the website www.cai.io or follow them on LinkedIn, Instagram and X @CAI_Insights. You can also connect with K. Scott directly on LinkedIn.  

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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