Welcome to episode 108 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Nicholas Puleo, Senior Director of Enterprise Architecture and Software Solutions at Tierpoint. Founded in 2010, Tierpoint’s mission is to be a champion for untangling the complexity in Hybrid IT. They meet their customers where they are on the path to digital and IT transformation by leading with security, being cloud-agnostic, and always solutioning for business outcomes. TierPoint draws on a comprehensive portfolio of services, from public to private to multitenant cloud, from colocation to disaster recovery, security and more.

Nicholas is directly responsible for teams working on strategic software development initiatives, enterprise application integration and custom software solutions within TierPoint, overseeing all application architecture for critical business and operational systems. He leads teams that build custom applications to support customers and increase opportunities for further acquisition of customer services. He is responsible for creating TierPoint’s ServiceNow Platform team and driving the direction of the platform, its enhancements and overall day-to-day support.

In this episode, Nicholas will discuss:

The work he is doing within ServiceNow at Tierpoint

Benefits that the platform brought to the organization

The role of change management

How to succeed with an implementation partner

Balancing configuration vs customization

His top advice for a successful implementation

To find out more about all the great work happening at Tierpoint, check out the website www.tierpoint.com or follow them on Linkedin, Instagram and Twitter @tierpoint.  You can also connect with Nicholas directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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