Welcome to episode 189 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Philip Taphouse, ServiceNow VP and Centre of Excellence Head at NTT Data Business Solutions. Founded in 1989, NTT DATA Business Solutions drive innovation. From advisory and implementation, to managed services and beyond, they continuously improve SAP solutions and technology to make them work for companies, and for their people. ​​​​​​​With operations in more than 30 countries, the company has enabled thousands of companies become more efficient and effective during the last three decades.

Philip exemplifies leadership and expertise in ServiceNow, driving the evolution of service operations and AIOps with unmatched proficiency. In his current role, which was assumed following Sapphire’s strategic acquisition in 2023, Phil’s vision and execution have set new benchmarks in the industry. With an illustrious career spanning over 17 years across diverse sectors, Phil’s ability to deliver impactful results is unparalleled. He is a visionary, consistently staying ahead of industry curves and initiating change with his forward-thinking ideas.

In the episode, Philip talks about:

His 17 years in ServiceNow, specializing in ITOM and AI-driven operations

Implementing AIOps, preventing system failures and achieving major success

How his acquisition led to growth, cultural shift and sustainable practices

Working with British Airways to stabilize digital transactions and user journey

How AIOps uses AI to manage operations, improving efficiency and context

Advice to specialize in IT, become an expert and make impact

To find out more about all the great work happening at NTT Data, check out the website www.nttdata-solutions.com/uk/ or follow them on LinkedIn, Instagram and X @NDBS_Global. You can also connect with Philip directly on LinkedIn.  

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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