Welcome to episode 155 of AI in Action and our first episode in the Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Canada.

Today’s guest is Robert “The Duke” Fedoruk, an experienced ServiceNow thought leader and evangelist. Robert articulates ServiceNow value proposition, how the product is evolving and the talent crunch we could be seeing in the marketplace. A four-time ServiceNow Hackathon winner and nine-time ServiceNow knowledge conference speaker, Robert is ranked in the top ten of all-time community contributors in his field.

In the episode, Robert will tell you about: 

How he got started within ServiceNow

The value that the ServiceNow platform brings to organizations

How AI will help the platform evolve

How the ServiceNow workforce will be impacted by AI

Skills needed for a career in ServiceNow (past, present and future)

3 key areas on how to successfully embrace ServiceNow in your business

What he believes the future of ServiceNow looks like

To find out more about Robert and his great work, check out his two podcast series CJ and The Duke and The Titans of ServiceNow. You can also connect with Robert on Linkedin, subscribe to his Youtube channel or follow him on Twitter @rfedoruk. 

What did you think of Robert’s podcast? Where do you see the future of AI and the ServiceNow platform heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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