Welcome to episode 194 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Eric Crawford, Director, Business Transformation & Strategy at ServiceNow. Throughout his career, Eric has founded, acquired and sold businesses. He has executed and consulted on global technology programs for the largest and most complex companies and brands in the world. He is driven to solve problems, make connections and make big things happen. He has worked with and learned from many intelligent people with varied backgrounds.

At ServiceNow, Eric leads global and regional strategy and transformation initiatives within the Customer Excellence Group (CEG). His role involves leading strategic initiatives to improve adoption, retention and satisfaction, aligning sales, delivery and operations on key priorities and programs, and using data to drive efficiency, scalability and improvement. With a focus on measurable outcomes and operational excellence, Eric aims to optimize processes, enhance the customer experience and deliver tangible value for customers across the world.

In the episode, Eric talks about:

His non-traditional journey blending entrepreneurship, corporate leadership and consulting

Joining ServiceNow and being amazed by platform’s limitless capabilities

Managing ServiceNow’s power, customer expectations and deliverables

His transition to leadership and mentoring a team

Transitioned to transformation leadership, preserving culture & solving business challenges

AI is the new digital transformation, driving efficiency and growth

Expanding their focus to customer excellence, adoption and growth

Advice to take risks early, believe in yourself and grow into the role

Stay irreplaceable, keep innovating, and stay hungry and humble

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and Twitter @ServiceNow. You can also connect with Eric directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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