Welcome to episode 24 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Canada.

Today’s guest is Mark Goudzwaard, Director & Global Enterprise Platform Architect at National Grid in Massachusetts. National Grid is one of the world’s largest utilities, focused on delivering energy safely, efficiently, reliably and responsibly. They play a vital role in delivering gas and electricity to many millions of people across Great Britain and Northeastern US in an efficient, reliable and safe manner. They are committed to safeguarding our global environment for future generations and providing all our customers with the highest standards of service.

In the episode, Mark will tell you about:

The interesting work he does at National Grid

Trends he is seeing within ServiceNow in retail and utilities sector

Skills needed to become a great architect

Stakeholder Engagement Best Practices

Advice he would offer to his younger self

To find out more about Mark and all the great work happening at National Grid, check out the website www.nationalgrid.com or follow them on Twitter @nationalgridus. You can also connect with Mark on Linkedin. 

What did you think of Mark’s podcast? Where do you see the future of Digital Transformation and ServiceNow heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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