Welcome to episode 79 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Jeffrey Tefertiller, President at Service Management Leadership. Jeffrey is a Senior Technology Executive focusing on Digital Transformation, Service Management and IT Asset Management. He is a Business Continuity leader with nearly three decades leading initiatives and organizations with large global teams, a broad span of control, and P&L responsibilities across many industries.

Jeffrey is able to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. With a passionate and positive personality, he brings proven success and experience to positions of leadership. Jeffrey is a high performer who has a love for excellence and knows what “success” looks like in several global, geographically-diverse roles. He is a believer in analytics and metrics to measure success and opportunities for improvement.

In the episode, Jeffrey will talk about:

His 20+ years experience in Service Management

How ServiceNow can be enhanced from the user perspective

Challenges to be aware of when implementing ServiceNow

How he helps people through the implementation journey

The importance of data integration

To find out more about all the great work happening at Service Management Leadership, check out the website www.servicemanagement.us, check out his podcast on Spotify or subscribe to his Youtube channel. You can also connect with him on Linkedin.

What did you think of Jeffrey’s podcast? Where do you see the future of ServiceNow and ITSM heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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