Welcome to episode 177 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Stuart Birnie, Director – Operational Excellence Lead at Pulsar. Founded in 2024, Pulsar are a people first ServiceNow Consultancy with a single mission: to create amazing experiences for their clients through the ServiceNow platform enhanced with the latest AI technology, allowing for effective transformation and benefits realization. Pulsar was founded to provide meticulously tailored offerings to deliver enterprise value at pace, creating happy customers and employees for all our engagements.

Stuart has led and delivered technology projects and worked in risk and resilience for nearly 25 years. He has proven experience delivering large and complex transformations at companies such as EY, Whyaye and PwC. He also has extensive experience in system selection, project assurance, risk management and operational resilience. Stuart has built an excellent reputation for his risk and resilience expertise both in the market and with ServiceNow.

In the episode, Stuart discusses:

His career journey into the world of ServiceNow

Making the decision to form Pulsar

Pulsar as a ServiceNow consultancy focused on excellence and integration

Focusing on DORA compliance and AI initiatives

Key advice on compliance, stakeholder engagement and customer outcomes

Why proper planning is essential, even with time pressures

Advice to consider your ServiceNow roadmap for incremental value delivery

To find out more about all the great work happening at Pulsar, check out the website www.pulsar-ngc.com or follow them on LinkedIn. You can also connect with Stuart directly on LinkedIn.  

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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